Insurance has a problem. It’s complicated, inwardly focussed and customers do not trust how and what they’re being sold. But we believe that it can be different.
The team at Insured By Us (http://insuredbyus.com/) are changing this one interaction at a time and we need your help. Our aim is to be the API/platform behind every travel insurance interaction in the world.
Our business operations team is growing and we need your help to scale our support processes and better serve our customers.
What you’ll do
- Mentor and lead a team of remote developers
- Become an expert in our operational products
- Solve technical, operational and escalation issues, delivering the highest level of satisfaction
- Build and maintain better support systems through enhanced tooling & infrastructure
- Work closely with Account Management and our clients
- Manage and deliver small scale development projects across a suite of products
- Report to the Head of Engineering
- You have a genuine care for good customer relations
- You lead by example
- You are doggedly determined
- Excellent written & and verbal communication and collaborative skills
About Insured by Us
At Insured by Us (http://insuredbyus.com/) we work to live rather than live to work. We have an office in Sydney, but a lot of people work remotely. You’ll need to be in Sydney one to two days a week to meet with clients, but you can work remotely the rest of the week.
Help us make insurance better for everyone.
How to apply
If this sounds interesting to you, we’d love to hear more about you. Send your resume, a brief introduction and any online profiles you want to share to [email protected]